ICS03.140 CCSA00DB3710 威海市地方标准 DB3710/T207—2023 知识产权维权援助工作站服务规范 Servicespecificationforintellectualpropertyrightsprotection assistanceworkstation 2023-10-09发布 2023-11-09实施 威海市市场监督管理局发布 DB3710/T207—2023 I目  次 前言........................................................................................................................................................II 1范围...................................................................................................................................................1 2规范性引用文件................................................................................................................................1 3术语和定义........................................................................................................................................1 4服务总则............................................................................................................................................2 5场所及设备设施要求.........................................................................................................................2 6人员配置及管理................................................................................................................................3 7服务内容和方式................................................................................................................................3 7.1服务内容.....................................................................................................................................3 7.2服务方式.....................................................................................................................................3 8服务要求和处理流程.........................................................................................................................3 8.1信息检索和咨询指引...................................................................................................................3 8.2纠纷调解.....................................................................................................................................4 8.3后续管理跟进..............................................................................................................................5 9宣传培训............................................................................................................................................5 10服务安全..........................................................................................................................................6 10.1保密要求...................................................................................................................................6 10.2安全应急管理............................................................................................................................6 11服务保障..........................................................................................................................................6 11.1业务能力保障............................................................................................................................6 11.2档案管理...................................................................................................................................6 12服务监督与评价...............................................................................................................................6 12.1服务投诉与处理........................................................................................................................6 12.2服务评价...................................................................................................................................7 12.3服务改进...................................................................................................................................7 附录A（资料性）知识产权维权援助工作站工作人员行为准则.........................................................8 附录B（资料性）维权援助申请表.....................................................................................................9 附录C（资料性）调解申请表.........................................................