ICS 03.080 CCS A 16 3702 青 岛 市 地 方 标 准 DB 3702/T 0003—2020 市级机关办公楼（区）物业管理服务规范 Specification of property management and service for the municipal government offices 2020 - 12 - 01 发布 2021 - 01 - 01 实施 青岛市市场监督管理局 发 布 DB 3702/T 0003—2020 目 次 前言 ................................................................................ III 1 范围 ............................................................................... 1 2 规范性引用文件 ..................................................................... 1 3 术语和定义 ......................................................................... 1 4 服务机构和人员 ..................................................................... 2 4.1 服务机构 ....................................................................... 2 4.2 人员 ........................................................................... 2 5 服务要求 ........................................................................... 2 6 会议服务 ........................................................................... 3 6.1 6.2 6.3 6.4 基本要求 会前准备 会中服务 会后整理 ....................................................................... ....................................................................... ....................................................................... ....................................................................... 3 3 3 3 7 秩序维护服务 ....................................................................... 3 7.1 7.2 7.3 7.4 7.5 基本要求 ....................................................................... 办公楼（区）出入 ............................................................... 巡查 ........................................................................... 监控 ........................................................................... 停车场管理 ..................................................................... 3 3 4 4 4 8 保洁服务 ........................................................................... 4 8.1 8.2 8.3 8.4 基本要求 ....................................................................... 日常保洁 ....................................................................... 垃圾收集与处理 ................................................................. 预防性消杀 ..................................................................... 4 5 6 6 9 绿化服务 ........................................................................... 6 9.1 9.2 9.3 9.4 9.5 基本要求 ....................................................................... 日常养护 ....................................................................... 补栽补种 ....................................................................... 整形修剪 ....................................................................... 病虫害防治 ..................................................................... 6 6 6 7 7 10 设施设备维修、维护和管理 .......................................................... 7 10.1 10.2 10.3 10.4 10.5 10.6 10.7 房屋维护 ...................................................................... 弱电系统 ...................................................................... 电梯升降系统 .................................................................. 空调系统 ...................................................................... 给排水系统 .................................................................... 消防系统 ...................................................................... 公共区域照明系统 .............................................................. I 7 7 7 8 8 9 9 DB 3702/T 0003—2020 10.8 能源计量系统 ................................................................... 9 10.9 综合维修 ....................................................................... 9 10.10 标识标牌 ..................................................................... 10 11 客户服务 .......................................................................... 10 11.1 11.2 11.3 11.4 12 接待服务 ...................................................................... 10 信报服务 ...................................................................... 10 报修服务 ...................................................................... 10 特约服务 ...................................................................... 10 物业管理 .......................................................................... 10 12.1 12.2 12.3 12.4 12.5 12.6 12.7 13 物业项目管理 .................................................................. 10 安全管理 ...................................................................... 11 节能管理 ...................................................................... 12 财务管理 .........