ICS R44 团 体 标 准 T/CTA 007 -2024 港口理货行业服务质量规范 Specification for quality in the port tally service 2024-03-04发布 2024-03-15实施 中国理货协会发布 全国团体标准信息平台 2 目 次 前 言................................ ................................ ................................ ................................ ........... 4 1 范围 ................................ ................................ ................................ ................................ ............. 5 2 规范性引用文件 -排列顺序调整 ................................ ................................ ............................... 5 3 术语和定义 ................................ ................................ ................................ ................................ . 6 4 港口理货服务能力 ................................ ................................ ................................ ..................... 7 4.1 理货服务组织的基本要求 ................................ ................................ ............................... 7 4.1.1 服务原则 ................................ ................................ ................................ ............... 7 4.1.2 行为自律 ................................ ................................ ................................ ............... 7 4.1.3 基础设施 ................................ ................................ ................................ ............... 8 4.1.4 安全生产 ................................ ................................ ................................ ............... 8 4.1.5 档案要求 ................................ ................................ ................................ ............... 8 4.2 管理能力 ................................ ................................ ................................ ........................... 8 4.3 人力资源 ................................ ................................ ................................ ........................... 9 4.3.1人员资质及构成 ................................ ................................ ................................ .... 9 4.3.2 人员管理 ................................ ................................ ................................ ............... 9 4.4 技术提供能力 ................................ ................................ ................................ ................... 9 4.5 业务提供能力 ................................ ................................ ................................ ................... 9 4.6 创新发展 能力 ................................ ................................ ................................ ................. 10 4.7 资金保障能力 ................................ ................................ ................................ ................. 10 4.8 风险防控能力 ................................ ................................ ................................ ................. 10 4.9 社会责任 ................................ ................................ ................................ ......................... 10 5 港口理货服务过程 ................................ ................................ ................................ ..................... 10 5.1 服务合同 ................................ ................................ ................................ .......................... 11 5.1.1 签订服务合同 ................................ ................................ ................................ ....... 11 5.1.2 理货服务合同格式规范 ................................ ................................ ....................... 11 5.2 服务信息 ................................ ................................ ................................ .......................... 11 5.2.1 服务信息公开 ................................ ................................ ................................ ....... 11 5.2.2 理货信息服务咨询 ................................ ................................ ............................... 12 全国团体标准信息平台 3 5.2.3 对服务符合标准的声明和承诺 ........